Shipping:
In order to maintain the best prices for our customers, domestic orders 3 lbs and over will be shipped UPS when possible. Orders under 3 lbs will typically be shipped USPS. Standard shipping cost to you is a flat $3.99 within the continental United States. Orders are shipped 2 days a week. Please allow 8 to 10 days for delivery.
Special Shipping request:
Alternate shipping methods are available at customer expense. Expedited shipping, including Next-Day Air, is available if received by 12:00pm (Noon) U.S. Eastern Time. Expedited orders MUST be confirmed via phone. Expedited shipping is subject to a $5.00 surcharge in addition to the actual shipping cost. Contact number is 919-932-6133 or by email bettyejenkinsministries@gycu.org
Back Orders:
We try very hard to keep an excellent stock on hand but in the case your domestic order does include items that are out of stock we will notify you within 3 business days of your order with options requesting how you would like your backorder handled.
Options include:
1. Hold the entire order until the item(s) arrive
2. Delete the item(s) from your order and have all in stock items shipped immediately
3. Ship all currently stocked items now and backorder the remaining item(s) to be shipped later at customer’s expense.
**Option 2 is chosen, in case of no response from the customer after 3 business days.
If you choose to backorder items, we will contact you with shipping options when the backordered item(s) arrive in stock. Due to the cost of shipping backordered items outside of the continental United States, we only offer the first two choices to these destinations.
International Shipping:
For international shipping, USPS Global Priority Mailers are typically the most cost effective and timely. These are available in 2 sizes with a weight limit of 4 pounds and cost either $5.00 or $9.00 most items will fit in the $9.00. Please contact us for exact shipping quotes.
? International orders may take a bit longer to ship.
? Due to International Customs laws, APO and FPO orders are considered international.
Returns:
Returns of unopened, resellable products are accepted within 30 days with a 20% restocking fee with the exception of Newsletters, Books and Audio tapes or Videotapes that cannot be returned. If we have made a mistake on your order, please contact us so we can make sure we make it right one way or another. If you receive a defective item, please contact us before returning your item(s) as there may be an easier way through the manufacturer.
Shipping Statuses:
Received
Your order has been accepted and is ready to begin processing.
In Process
The items in your order are being pulled from the shelves. Your order will shortly be assembled and then ready to pack.
Packed
Your order has been packed and payment has been verified. Your order is now ready to ship.
Shipped
Your order has been shipped.
Partial Ship
Your order has been shipped in part. Out of stock items will ship when they arrive.
Awaiting Customer Response
We need some clarification about your order, and have either sent you an email or left you a voice message requesting instructions.
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